Service and Expectation

Because behaviour problems often develop over a long period of time and often contain underlying issues related to emotional responses, progress is not expected to occur overnight. However, by following the advice given during the initial consultation, we hope to see progress within the first three months following the visit.

For this reason, clients can expect the following services for the initial consultation fee of $450:

  1. The initial consultation with a veterinarian with membership qualification in behaviour medicine (after review of the detailed behaviour questionnaire).  This consultation is usually 2-3 hours.  During the consultation, we will discuss the diagnosis and a management plan is considered that takes into account the clients goals and the welfare of their pet.  The management plan will also aim to work within any limits such as the physical abilities and time constraints of the owner.

  2. A detailed report with summarised points that can be posted or emailed to the client. This report describes the proposed management plan so that the owner of the pet has easy access to recommendations as well as the reasons for those guidelines. This report will also be emailed to their primary care veterinarian unless the client specifies that this is against their wishes.

  3. A minimum three month follow-up period following the initial consultation in which time the client can seek advice by email or telephone. The client can seek advice at no charge over the telephone and email during this 3 month period.

  4. Prescriptions for any recommended medications throughout the follow-up period. If required: commencement of medication would be dependent on the case and after detailed discussion with the owner during the consultation. The use of medication for a pet is always determined by an owner’s willingness to use this form of treatment. If medication would benefit your pet, it would only be prescribed after detailed discussion and an owner’s understanding of why it would help the individual with the problem.

Consultations are held within the owners home unless alternative arrangements can be made in advance. There is no charge for travel if the visit is in the towns listed below. For those outside the travel radius, any additional travel fee will be discussed prior to scheduling of the appointment.

Payment must be received on the day of the initial consultation by cash or cheque, or by electronic funds transfer in the week following consultation.

Towns within the travel radius that incur no excess travel fee:

Albury, Wodonga, Wangaratta, Bright, Myrtleford, Mount Beauty, Beechworth, Yackandandah, Chiltern, Oxley.

Thus also including: Milawa, Baranduda, Tangambalanga, Coral Bank, Tawonga, Tawonga South, Porepunkah, Eurobin, Freeburgh, Smoko, Wandilogong, Mudgegonga, Kancoona, Rosewhite, Running Creek, Dederang, Gundowring, Kergunyah, Kiewa, Gapsted, Everton, Tarrawingee, Markwood, Barwidgee Creek, Bruarong, Ovens, Bobinawarrah, Murmungee, Stanley, Wooragee, Barnawatha, Osbornes Flat and  Allans Flat.

Second pet pricing:

It has been my experience that an owner of multiple pets may have another pet that would benefit from behaviour consultation, but an owner only realises the problem when they learn about the subtle behaviours that can indicate the difficulties their pet is facing.

If you have a second pet, and you think that a behaviour assessment and treatment plan may be recommended, I strongly advise that we discuss this when booking the consultation. We will need to make sure that we do have enough time to discuss both pets if there is a possibility you will wish for a therapeutic plan to be organised for the second animal.

A questionnaire will need to be submitted for each animal that may need to be discussed (please refer to the page on this website titled steps to help your pet). For a second animal to be assessed and a management plan instituted on the same visit, the extra cost to you will be $200, therefore a total of $650 for the visit with all the inclusions pertaining to both pets.

If it is clear to me that another animal in the household would benefit from further assessment and a therapeutic plan but you would not like the management of that patient commenced with the same visit, I can recommend the need for behavioural consultation at a later date. The consultation price for the second pet will be $380 on another visit, with all the inclusions listed for an initial consultation. To claim this reduced rate, the second pet needs to be seen within one year of me first recommending treatment.

How to Contact Dr Sally Nixon

To arrange a consultation with Dr Sally Nixon, please visit "Help your Pet".

Alternatively, a referral can be organised through your local veterinarian.

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